Amazon is acquiring rid of its superstar “personalities” for Alexa. The famous voice-overs integrated Shaquille O’Neal, Samuel L. Jackson and Melissa McCarthy, priced at $5 each and every. 

“Just after a few several years, we are winding down superstar voices,” a spokesperson for Amazon explained. “Clients will be in a position to continue on applying these voices for a confined time, and can call our consumer services team for a refund.”

If you currently obtained McCarthy’s or O’Neal’s popular personality, you can expect to be ready to use it until Sept. 30. If you purchased Jackson’s voice-around for Alexa, you can use it by means of June 7.

The celeb voice element is appropriate with most Echo devices other than the first-generation Echo and Echo Dot and wearables, for every Amazon. To use a celeb voice, you’d activate Alexa by saying “Hey, O’Neal,” (or Jackson or McCarthy) and then talk to them to established up a timer, set an alarm, tell a joke or a story, or do whichever other methods arrived with that specific voice. (As The Verge documented before, every single well-known “personality” for Alexa is constrained. Amazon states the superstars cannot do “buying lists, reminders or capabilities.”) 

You can still choose from a assortment of accents for Alexa, together with American, Australian, British, Canadian and Indian. To modify it, say “Alexa, modify your voice,” or go into unit settings on the Alexa app.

How to get a refund 

Amazon stated it’s notifying customers who bought McCarthy’s or O’Neal’s voice about the discontinuation in the coming months. (Jackson’s voice will be inactive faster, by June 7, and Amazon said customers who bought his voice should’ve been notified setting up in December.) If you purchased 1 and want your funds again, Amazon says you can make contact with the purchaser assistance group. 

To get a refund, you can try likely as a result of Amazon’s customer company web page. As Pocket-lint stories, the fastest way to get a refund may be to choose the “Anything else” button and then the “I will need much more support” selection, which ought to then open up a stay chat in which you can check with about the Alexa voice refund. 

If you operate into dwell chat difficulties that way, you can also try likely all over again via the customer assistance web page, choose the “Shipping and delivery, order or return” button, find your Alexa movie star character, simply click “Return or substitute” then “A thing else” to again get the chat prompt. 

If all fails, try calling Amazon’s customer service at 1-888-280-4331. 

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